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DELIVERY POLICY

Consumer Orders

On receipt of your order we aim to process and despatch by the next working day, however please leave up to 7 working days for your delivery to reach you.

Private consumer orders are only shipped within the UK Mainland (including Northern Ireland, Isle of Man, Isle of Wight, the Channel Islands and Scottish Isles). We do not offer delivery to non-UK addresses at present.

All deliveries are via made via Parcel Force at a cost £4 plus VAT per delivery.

We do not offer a next day delivery service.



Trade Orders

On receipt of your order and confirmation of payment we aim to process and despatch your delivery within 7 working days.

During busy times of the year delivery times may be extended, however you will be informed of such delays by our trade sales team.

All deliveries are via UPS

Delivery charges:-
Zone 1 UK Mainland (including Scottish Isles, Northern Ireland, Isle of Man and Isle of Wight
Orders £300 to £600 - £15 +vat
Orders over £600 – Free delivery

Overseas deliveries
Zone 2 from £21.00
Zone 3 from £39.00
Zone 4 from £43.00
Zone 5 from £53.00
Zone 51 from £59.00
Zone 6 from £68.00

Please note: although we will aim to despatch your delivery as soon as we can we are not responsible for delivery delays caused adverse weather conditions (snow and floods) or by any industrial action taken by the carriers.

RETURNS

We believe you will love everything from Bronte by Moon, however If you are not entirely satisfied with your order, we offer a No Quibble returns policy.

If you change your mind or the item is no longer wanted.
If you change your mind and no longer want the item you have ordered please notify our sales department by emailing sales.admin@moons.co.uk within 14 days of receipt of your delivery.
Goods must be returned with 28 days of your notification that you wish to cancel your order.

The goods must be returned to us in an unused condition and in their original packaging.
Please include a copy of your original delivery note and a completed Returns Form. Download our Returns Form here.

Once the goods are received by Bronte by Moon, they will be inspected.
If the items are in a re-sellable condition, you will be refunded the original order value for the returned items (including the delivery charge) within 14 days.

Return shipping for unwanted items is at the customers own expense and does not form part of the refund.


Incorrect or damaged goods

If you have received an incorrect item or an item is damaged please inform our sales department by emailing sales.admin@moons.co.uk within 14 days of receiving your delivery.
We will then despatch a returns label for you to send the items back.

Return the goods with a copy of your original delivery note and a completed Returns Form advising if a refund or replacement is required.

Once received by Bronte by Moon, the returned goods will be inspected.

If a replacement is required this will be despatched within a few days of Bronte by Moon receiving the original item back.

If a refund is required then the original order value of the goods (including delivery charge) will be refunded within 14 days.

Please note: We cannot accept responsibility for returned items that do not reach Bronte by Moon. We advise that all returns are made using a reputable company where the return parcel can be tracked.


If you have purchased your Bronte by Moon product through a 3rd party retailer or e-commerce website then the return must go through the company who you originally purchased the product from. We cannot refund or replace goods that have been purchased through a 3rd party re-seller.
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